Introduction
Medlife Heritage Insurance Agency (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard information when you use our services, in compliance with industry standards including A2P 10DLC. By using our services, you consent to the practices described in this policy.
Information We Collect
Personal Information
We may collect personal information that you provide to us directly, including but not limited to:
– Name
– Company name
– Address
– Phone number
– Email address
– Billing information (such as billing name, address, and credit card details)
Message Data
When you use our services to send messages, we collect and store the content of those messages, including:
– Message content
– Recipient phone numbers
– Sender ID
– Date and time of messages
Usage Data
We collect information about how you interact with our services, including:
– IP address
– Browser type and version
– Pages visited
– Time and date of visits
– Time spent on pages
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to monitor activity on our services and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
How We Use Information
We use the information we collect for various purposes, including:
– To provide and maintain our services
– To notify you about changes to our services
– To allow you to participate in interactive features of our services when you choose to do so
– To provide customer support
– To gather analysis or valuable information so that we can improve our services
– To monitor the usage of our services
– To detect, prevent, and address technical issues
– To send you marketing and promotional communications (with your explicit consent)
Compliance with A2P 10DLC Standards
As part of our commitment to A2P 10DLC compliance, we ensure the following:
– Consent: We obtain and document consent from recipients before sending messages.
– Content: We monitor message content to prevent spam and other prohibited communications.
– Opt-Out: We provide clear opt-out mechanisms in all messages, allowing recipients to easily unsubscribe from future communications.
– Transparency: We maintain transparency with users regarding how their data is collected, used, and shared.
Data Sharing and Disclosure
No Sharing for Marketing/Promotional Purposes
We will not share your personal information, including your mobile information, with third parties or affiliates for marketing or promotional purposes.
Opt-In Data and Consent
We exclude text messaging originator opt-in data and consent from all other use case categories. This information will not be shared with any third parties.
Legal Requirements
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities.
Data Security
We employ technical and organizational measures to protect the security of your personal information. These measures include encryption, access controls, and secure data storage practices.
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
Your Data Protection Rights
You have the following data protection rights:
– Access: You have the right to request access to your personal information.
– Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
– Erasure: You have the right to request that we erase your personal information, under certain conditions.
– Restriction: You have the right to request that we restrict the processing of your personal information, under certain conditions.
– Object: You have the right to object to our processing of your personal information, under certain conditions.
– Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Medlife Heritage Insurance Agency
Email: info@medlifeheritageinsurance.
Phone: (888) 904-9201
